Caregiver Support

Live-in or visiting caregiver assistance for seniors or disabled individuals

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SEE IF YOU’RE ELIGIBLE

Are you currently caring for a family member or friend? You could benefit from our services and get paid for it! Speak to one of our team members today!

Keeping Families Together in the Comfort of Their Own Homes

When an individual is in need, care is often provided by a family member or friend. Vitra Health’s purpose is to provide education, support, assistance, and medical oversight for those who live with or are visited daily by a caregiver. Each client is assigned a registered nurse and case manager to oversee their needs, create custom care plans, support the caregiver, maintain communication with medical and insurance personnel, advocate when necessary, and provide access to resources.

The goal for all involved is to prevent hospitalizations, avoid long-term care facilities, and keep families together in the comfort of their own homes.

Financial Aid

Custom Care Plan

Insurance Support

Resources

Vitra Offers:
  • Assigned Registered Nurse to provide oversight
  • Registered Nurse and Case Manager design a customized care plan
  • Caregiver education, support, and assistance
  • Education on specific care techniques
  • Insurance support
  • Financial assistance

SEE IF YOU ARE ELIGIBLE

Why Choose Vitra:
  • Maintain the peace of mind that your loved one is receiving the best care
  • Alleviate any worry when it comes to providing care by having constant access to professional and compassionate support
  • Prevent hospitalization and avoid long-term placement of a loved one; keep them at home where they belong
  • Assist so that insurance coverage and medication access are continual
Eligibility:
  • For Adult Family Care, must be at least 16 years of age
  • For Visiting Adult Family Care, must be at least 22 years of age
  • Must require daily assistance or cueing and supervision with one ADL throughout the task
  • Must be under the care of a Primary Care Provider
  • Program participation must be ordered by a Primary Care Provider
  • Must live in a safe home environment
  • Must have one of the following insurances: MassHealth Standard, MassHealth CommonHealth, Accountable Care Organizations, One Care (Commonwealth Care Alliance, Tufts Unify), PACE (East Boston Neighborhood Health Center, Harbor Health) or Senior Care Options (Boston Medical Center, Commonwealth Care Alliance, Fallon, Senior Whole Health, Tufts, United Healthcare)
Caregiver Requirements:
  • Must be at least 18 years of age
  • Can be related to the person needing care or a friend, but cannot be the legal spouse or guardian
  • For Adult Family Care, must live with the member requiring care
  • For Visiting Adult Family Care, must be able to travel to the member requiring care
  • Can spend time away from home or working if there is an informal support
  • Must be invested and understand the needs, health, and wellness of the member
  • Must be deemed physically and mentally fit to provide care by a Primary Care Provider or Medical Doctor
Admission Process Adult Family Care (AFC)

1. Phone Interview to Start Admission Process
To start the admission process a member of the intake team will call you to complete an application for you and your caregiver. The intake team member will be your main point of contact throughout the intake process and will be able to answer all your questions. The team member will ask for a picture of your photo IDs, proof of your address and will also help you sign a Release of Information for your primary care provider; you or your caregiver will need access to email.

2. Request Medical Documentation
Next, the intake team member will reach out to your primary care provider to gather baseline medical information (medication list, diagnosis list, and notes from recent office visits). Make sure if you have not had a physical in the last 12 months you call and schedule one with your PCP. While notes from specialists can be helpful, we need to get a copy of your last physical from your primary care provider. Intake will also send a letter to your caregiver’s primary care provider; the PCP needs to sign the letter telling us that your caregiver is healthy and able to perform the care needed.

3. In-Person Registered Nurse and Case Manager Assessment
Once intake receives the notes from your primary care provider, the team member will schedule a home visit with a registered nurse and case manager. The registered nurse will complete an assessment (the assessment is a conversation) during which they will confirm that you qualify for the program and determine which level you qualify for. Level one means you are more independent and require less physical assistance. Level two means you are less independent and require more physical assistance. Level 2 is the higher stipend amount for the caregiver. The case manager will ask you to show them around the house. The case manager needs to confirm that the home is safe, clean, and an appropriate setting for you to receive care. We ask that you make sure you have working safety equipment in the home for this visit (a first aid kid, fire extinguisher, CO2/smoke alarms). If you are a SCO member, this visit will require a pre-authorization from your SCO case manager, make sure you tell them you want to join Vitra AFC.

4. Submit Order to Client’s Primary Care Provider for Signature
Once the registered nurse completes the paperwork, the RN will send an order for this service to your Primary Care Provider to sign.

5. Submit to Insurance for Authorization
Then, the intake team member will submit the paperwork and Primary Care Provider order to the insurance company for approval.

6. Admission Visit with Registered Nurse and Case Manager to Create Custom Care Plan
Once intake receives authorization from the insurance company, you can start the program right away. The intake team member will schedule an admission visit with the registered nurse and case manager. Vitra will sign a contract with the caregiver and an agreement with you. This is when the stipend goes into effect.

Admission Process Visiting Adult Family Care (FGAFC)

1. Phone Interview to Start Admission Process
To start the admission process a member of the intake team will call you to complete an application for you and your caregiver. The intake team member will be your main point of contact throughout the intake process and will be able to answer all your questions. The team member will ask for a picture of your photo IDs, proof of your address and will also help you sign a Release of Information for your primary care provider; you or your caregiver will need access to email.

2. In-Person Registered Nurse and Case Manager Assessment
Once intake receives the notes from your primary care provider, the team member will schedule a home visit with a registered nurse and case manager. The registered nurse will complete an assessment (the assessment is a conversation) during which they will confirm that you qualify for this program. The case manager will ask you to show them around the house. The case manager needs to confirm that the home is safe, clean, and an appropriate setting for you to receive care. We ask that you make sure you have working safety equipment in the home for this visit (a first aid kid, fire extinguisher, CO2/smoke alarms).

3. Request Medical Documentation
Next, the intake team member will reach out to your primary care provider to gather baseline medical information (medication list, diagnosis list, and notes from recent office visits). Make sure if you have not had a physical in the last 12 months you call and schedule one with your PCP. While notes from specialists can be helpful, we need to get a copy of your last physical from your primary care provider. Intake will send an order for this service to your primary care provider to sign. Intake will also send a letter to your caregiver’s primary care provider; the PCP needs to sign the letter telling us that your caregiver is healthy and able to perform the care needed.

4. Submit to Insurance for Authorization
Then, intake will submit the registered nurse’s paperwork and the primary care provider’s order to the insurance company for approval.

5. Admission Visit with Registered Nurse and Case Manager to Create Custom Care Plan
Once intake receives authorization from the insurance company, you can start the program right away. The intake team member will schedule an admission visit with the registered nurse and case manager. Vitra will sign a contract with the caregiver, and an agreement with you. This is when the stipend goes into effect.

“I like working for Vitra because the company has a nice work culture, a very supportive management team, a culturally diverse staff with a great degree of collaboration, and everyone is so dedicated to helping our clients.”

Jude C., Community Liaison

Speak with a Rep

If you, a family member or friend could benefit from our services, speak to one of our team members today!

Main Office

888-VITRA20
(508) 297-2022

150 Wood Road,
Suite 201
Braintree, MA 02184

Brockton

888-VITRA20
(508) 297-2022

Adult Day Health
10 N Pearl Street Brockton, MA 02301

Lawrence

888-VITRA20
(508) 297-2022

370 Merrimack Street, Building 5
Lawrence, MA 01843

Fall River

888-VITRA20
(508) 297-2022

1 Father Devalles Blvd, Suite 308
Fall River, MA 02723

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